Responsibilities:

* Analyse existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.
* Develop and implement process improvement initiatives using methodologies such as Lean, Six Sigma, and other relevant frameworks.
* Document process flows, procedures, and work instructions to ensure clarity and consistency.
* Collaborate with cross-functional teams to gather requirements, gain buy-in, and implement process changes effectively.
* Train and coach employees on new processes and procedures.
* Monitor process performance using key performance indicators (KPIs) and identify areas for further optimisation.
* Prepare regular reports and presentations to communicate progress and results to management.
* Stay abreast of industry best practices and emerging technologies in process excellence.

Qualifications:

* Bachelor's degree in Business Administration, Engineering, or a related field.
* Proven experience in process improvement, preferably within a similar industry.
* Strong analytical and problem-solving skills.
* Excellent communication, interpersonal, and presentation skills.
* Proficiency in process mapping and modelling tools.
* Lean Six Sigma certification (Green Belt or Black Belt) is highly desirable.
* Strong understanding of business process management principles and methodologies.
* Ability to work effectively both independently and as part of a team.
* Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.