• Develop the department’s operational plan and follow up on its implementation to ensure financial goals are achieved efficiently and effectively.

• Prepare, update, and develop policies, procedures, and regulations related to technical services in accordance with best practices.

• Strengthen relationships with internal and external partners to ensure services are delivered according to the highest standards.

• Regularly monitor performance indicators, review achievement rates, and evaluate the performance of department staff.

• Prepare periodic and annual reports on the department’s performance and submit them to the direct supervisor.

• Submit the department’s needs for human, financial, and technical resources that contribute to efficient and effective operations to the direct supervisor.

• Prepare the department’s budget and submit it to the direct supervisor.

• Identify risks related to the department’s work and propose appropriate mitigation measures.

• Provide financial advice and support to the direct supervisor, and participate in implementing any additional tasks related to the library’s scope of work.

• Develop comprehensive plans for managing technical resources, systems, and programs, ensuring their quality and compliance with the library’s approved standards.

• Ensure that the technical infrastructure aligns with approved standards and policies to guarantee operational efficiency and business continuity.

• Supervise the implementation of the library’s digital and smart transformation plan to enhance operational efficiency and improve user experience.

• Oversee outsourcing contracts with technical service providers, ensure compliance with contract terms, and achieve the highest quality standards.

• Supervise the provision of technical support to employees, ensuring quick response to technical issues to maintain uninterrupted workflows.

• Oversee the regular updating and maintenance of software, technical systems, and infrastructure to ensure security and continuity.

• Supervise the provision of technical services to visitors, efficiently handling technical issues to ensure a smooth user experience.

• Oversee and follow up on the implementation of regular review plans to enhance the technical infrastructure and update procedures based on best practices.

• Set standards for the use of end-user applications to ensure accessibility, security, and operational effectiveness.

• Oversee information security and risk management related to the technical infrastructure in compliance with Dubai Government information security systems.

• Select, evaluate, and approve cybersecurity solutions to protect internal IT systems and minimize security threats.

• Provide technical supervision of the library's electronic portal to ensure an integrated user experience that includes all information services.

Qualifications

• 
  Bachelor's degree in Information Technology or its equivalent as a minimum requirement from an accredited university.

• More than 7 years of experience in technical services activities.