Organization- Grand Hyatt Dubai

Summary

Main Duties and responsibilities:

Customer Service

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
  
  

Financial

• Assist the Engineering Manager in monitoring employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.
  
  

Operational

• Coordinate the daily operations of the engineering department, including maintenance and repairs of rides, slides, pools, and water systems.
• Maintain accurate records of maintenance activities, repairs, and water quality tests.
• Assist in developing and implementing standard operating procedures (SOPs) and policies for different departments.
• Monitor and evaluate the performance of different teams, providing guidance and support as needed.
• Coordinate with other departments to ensure seamless operations and exceptional guest experiences.
• Assist in the preparation and presentation of monthly reports on departmental performance and progress.
  
  

Personnel

• Support management in the supervision of the department employees.
• Assist in the training of employees, ensuring they have the necessary skills to perform their duties with maximum efficiency.
• Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.
  
  

Other Duties

• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the park’s policy on Fire, Hygiene, Health, and Safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Maintain a good rapport and working relationship with staff in all other departments.
• Attend and contribute to all staff meetings, Departmental, Park, and Hotel training schedules, and other related activities.
• Fully support the Departmental Trainers function in the Department assigned.
• Undertake any reasonable tasks and secondary duties as assigned by the Engineering Manager or Associate Director Engineering.
• Respond to any changes in the department function as dictated by the park.
• Project at all times a positive and motivated attitude and exercise self-control.
• Have a complete understanding of the Department Operations Manual and Policies and Procedures.
  
  

Occasional Duties

• Assist in report development for quarterly, bi-yearly, yearly inventory of operating equipment.
• Carry out any other reasonable duties and responsibilities assigned.
  
  

Qualifications

Ideally with a Bachelor's degree/Diploma.

English proficiency.

At least two years working experience in Water park/Theme Park/Amusement Park industry.

Strong administrative skills (MS Package).

Good problem solving, administrative and interpersonal skills.

Job Id: umrsBHcqhVHwcuVIPXZP4T6+7GdYr+uNEau/t09CFmPeAhxo9fQiipwSO0KB1OmZuFa5dgJuFe7th/hZoL06KrfE5lK26GQd8PoQFj9W4YD1S5u6TCzmpsU9OBhOebfA2QD0BTd83UmaQA==