Job Summary:

We are seeking a highly skilled and motivated Infrastructure Manager to lead and manage our Infrastructure Operations (InfraOps), Application Operations (AppOps), and Site Reliability Engineering (SRE) teams. This is a pivotal role within our engineering department, tasked with ensuring our SaaS platform's reliability, scalability, and security while fostering a high-performing team culture.

The ideal candidate will bring a strong technical background in SaaS infrastructure and operations management, coupled with exceptional leadership and organizational skills.

Main Areas of Responsibility:

1. Team Leadership and Development

• Lead and mentor three teams: InfraOps, AppOps, and SRE.
• Recruit, develop, and retain top talent to ensure a high-performing team.
• Foster a collaborative culture with a strong focus on accountability, innovation, and continuous improvement.
• Define team goals and KPIs aligned with organizational objectives.

2. Infrastructure Management

• Oversee the design, deployment, and maintenance of scalable, reliable, and secure infrastructure.
• Ensure compliance with uptime SLAs (99.99%) through proactive monitoring and incident management.
• Drive automation initiatives to reduce manual work and improve efficiency.
• Manage capacity planning and cost optimization strategies.

3. Application Operations (AppOps)

• Ensure the seamless operation of deployed applications and services.
• Optimize application performance and reliability, working closely with engineering teams.
• Oversee release management processes to minimize downtime and ensure smooth rollouts.

4. Site Reliability Engineering (SRE)

• Implement and uphold SRE practices to enhance platform reliability and scalability.
• Oversee observability initiatives, including logging, monitoring, and alerting frameworks.
• Drive post-incident reviews to identify root causes and implement preventive measures.

5. Security and Compliance

• Collaborate with security teams to enforce best practices across infrastructure and applications.
• Ensure compliance with industry standards and regulations (e.g., ISO 27001, GDPR).

6. Cross-functional Collaboration

• Work closely with engineering, product, and business stakeholders to align infrastructure initiatives with organizational goals.
• Serve as a point of escalation for critical infrastructure and operational issues.

Requirements

Qualifications and Skills:

Educational :

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

Technical Experience:

• Proven experience in infrastructure management, operations, and SRE practices.
• Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong knowledge of automation tools (e.g., Terraform, Ansible, or similar).
• Experience of AI for instrastructure management, cost allocation and Security
• Ideally would have experience of SaaS infrastructure and operations management
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Hands-on experience with CI/CD pipelines and DevOps best practices.

Leadership Experience:

• 5+ years of leadership experience managing multiple teams.
• Proven ability to develop and implement team strategies aligned with company goals.

Soft Skills:

• Exceptional problem-solving and decision-making abilities.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.