Key Responsibilities:

• Provide daily support to end users in Finance, HR, and Operations.
• Gather and analyze business requirements and translate them into technical solutions.
• Customize and build reports & dashboards using Power BI and Application Report Designer.
• Ensure business processes comply with financial and operational standards.
• Deliver end-user training and documentation to maximize adoption.
• Manage configuration, upgrades, and lifecycle of ERP, CRM, and HCM applications.
• Develop and optimize SQL queries for reporting and troubleshooting.
• Ensure data integrity, security, and compliance across applications.
• Support system integrations (APIs, middleware, data migration) to connect enterprise applications.
• Collaborate with IT to ensure applications meet scalability, performance, and security standards.

Qualifications & Skills:

• Bachelor’s degree in information systems, Computer Science, Finance, or a related field.
• Strong background in ERP, CRM, and HCM systems (both functional and technical).
• Solid financial knowledge to support accounting and reporting processes.
• Hands-on experience with Microsoft Power BI, Crystal Reports, and SQL.
• Understanding of application integrations, middleware, and enterprise architecture.
• Excellent communication, analytical, and problem-solving skills.
• Minimum 4 years of experience in a similar role.

Preferred Qualifications:

• Experience with Focus ERP, Centra HCM, and Centra CRM.
• Knowledge of process automation, workflow tools, and digital transformation initiatives.
• Exposure to enterprise security standards and data governance.
• Ability to manage both functional business discussions and technical system improvements.