Subject Matter Expert – OBDX

• Work in partnership with GTB Product Owners, Business Analysts, and other Technology teams.
• Domain knowledge of Channel Banking or similar banking platforms.
• Should be able to understand Business requirements and translate them into vendor-specific documents.
• Should be able to set up, manage, and validate builds from vendors.
• Active engagement with the entire product organization with consideration to business drivers, anticipate roadblocks, encourage contributions from QA, and quickly address concerns.
• Perform deployments, measure impacts, gather issue information, and coordinate with vendors on issue resolution.
• Analyze system issues, participate in Root Cause Analysis, and contribute to decision-making for issue prioritization.
• Support SIT, regressions, performance tuning, and integrations – strategy, scenarios, and cases.
• Perform impact assessments of change requests on implemented products and facilitate production deployments.
• Support business and operations through various testing cycles and work as per defined SLA with vendors.
• Manage and track OBDX system performance; participate technically and functionally in process optimization.
• Ensure technology projects have approvals from ISG, technology architecture, hardware sizing, and meet all audit controls.
• Coordinate product training for business and operations users.