Main Purpose of Job:

The role focuses on handling complex auto assignments and driving business growth by expanding partnerships with insurance companies, with the goal of increasing Braxtone’s market share in the auto claims sector.

Key Responsibilities:

• Conducting surveys, vehicle inspection, spot inspection, and investigation by evaluating the claim documents, loss scenarios, and prepare the reports with technical reasoning.
• Scrutinizing the claim documents and the information received from the insurers and the customers.
• Drafting and preparing the survey reports in Arabic and English of the assigned cases in fraud investigation, technical reports, and market value.
• Interacting with the Clients, Client’s Customers, Legal authorities (Insurance Authority, Police Stations, etc), garages & workshops, etc.
• Investigate, Evaluate, and Settle insurance claims.
• First point of contact with the insurer and the customer.
• Contact claimants' customers to obtain written statements and get additional information on questionable claims.
• Preparation of preliminary reports and detailed status reports on all aspects of claims.
• Delivering reports within the TAT and achieving the revenue targets.
• Support, Guide, and Train Motor Claims Surveyors and Back Officers in all loss adjusting and surveys process and requirements.
• Responsible to provide investigation surveys status to client relation officer to update the insurers.

Essential Qualifications Required (Education/Experience/Skills)

• University qualification: A bachelor’s degree / Diploma holder, Automotive or mechanical will be preferred.
• Licensed Loss Adjuster by the insurance Authority in UAE
• Customer service and automobile industry experience is required.
• Insurance related experience is required in UAE Market.
• Insurance qualification will be considered as an asset.
• Must have valid UAE driving license.
• Excellent verbal and written communication skills, knowledge of Arabic (written and spoken)

will be considered an asset.

• Proficient keyboard skills and computer literacy.

Competency

1. Motor Vehicle Damage Assessment: Strong ability to inspect and assess damage to vehicles (accident, theft, fire, flood, etc.) and determine the scope of loss.
2. Insurance Policy interpretation: Skilled in interpreting motor insurance policies, coverage limits, exclusions, and excess to determine claim validity.

Behavioral

1.Analytical Thinking: Able to assess complex situations, analyze evidence, and draw logical conclusions.

2.Time Management: Effectively manages multiple inspections and reports within given timelines, often under pressure.

Targets

• Achieving SLA and minimize TAT as per the company policy.
• Providing new Clients leads
• Achieving the targeted income and optimal production

Typical Working Conditions

Normal Working Hours 40 hours a week

Work may require occasional weekend and/or evening work.