We are seeking a highly experienced Quality Assurance Manager to oversee and maintain the highest standards of product quality, food safety, and operational compliance across a leading specialty coffee retail operation.

The ideal candidate will have a strong background in quality assurance within the coffee, food & beverage, or specialty coffee industry, ensuring consistent product quality, compliance with food safety regulations, and adherence to brand standards across multiple locations.

Key Responsibilities

Develop, implement, and maintain quality assurance policies, procedures, and standards across all café locations.

Ensure consistent coffee quality, beverage preparation standards, and product presentation in line with specialty coffee best practices.

Conduct regular quality audits and inspections across outlets to ensure compliance with operational and food safety standards.

Monitor adherence to health, hygiene, and food safety regulations in all locations.

Identify quality issues and implement corrective and preventive actions to maintain high standards.

Work closely with operations teams to ensure consistent product quality and customer experience.

Provide training and guidance to store teams on quality standards, beverage preparation, and hygiene protocols.

Collaborate with procurement and supply chain teams to ensure quality of raw materials and ingredients.

Prepare quality reports and present performance insights and improvement plans to senior management.

Requirements

Bachelor’s degree in Food Science, Quality Management, Hospitality, or a related field.

5+ years of experience in Quality Assurance within coffee, specialty coffee, café chains, or the F&B industry.

Strong knowledge of food safety standards, quality control procedures, and regulatory compliance.

Experience conducting quality audits across multiple outlets.

Excellent analytical, problem-solving, and attention-to-detail skills.

Strong communication and training abilities to support operational teams.

Key Skills

Quality Assurance & Quality Control

Food Safety & Hygiene Compliance

Coffee & Beverage Quality Standards

Audit & Compliance Management

Process Improvement & Training