Remote Resident Experience Coordinator

Company: Moore Haven Yacht Club
Location: Remote (Supporting Moore Haven, Florida, United States)
Employment Type: FULL_TIME
Salary: $22 - $25 USD per hour

Job Overview

Moore Haven Yacht Club is a premier destination offering exceptional facilities and a vibrant community for our esteemed members and residents. We are currently seeking a proactive and highly organised Remote Resident Experience Coordinator to join our dedicated team. This is a full-time, remote position focused on delivering an outstanding living experience for the residents at our Moore Haven, Florida location.

The ideal candidate will be a superb communicator with a passion for hospitality and community building. You will serve as a key point of contact, ensuring all resident needs are met with professionalism and efficiency, contributing directly to a positive and engaging community atmosphere.

Responsibilities

* Act as the primary remote point of contact for all resident enquiries, requests, and concerns, ensuring a timely and satisfactory resolution.
* Plan, coordinate, and promote a calendar of virtual and on-site resident events, activities, and social gatherings to foster a strong sense of community.
* Manage resident communications, including the creation and distribution of newsletters, community announcements, and important updates.
* Liaise effectively with on-site maintenance, marina, and administrative staff to ensure seamless service delivery and a well-maintained environment.
* Gather and analyse resident feedback through surveys and direct communication to identify areas for improvement.
* Assist with the onboarding process for new residents, providing them with all necessary information to ensure a smooth transition into the community.
* Maintain accurate resident records and databases with the utmost confidentiality.

Qualifications

* Proven experience in a customer service, hospitality, community management, or events coordination role.
* Exceptional written and verbal communication skills with a professional and personable telephone manner.
* Excellent organisational and time-management abilities, with a proven capacity to manage multiple priorities independently.
* Proficiency in Microsoft Office Suite and comfortable learning new software platforms.
* A self-motivated and resourceful individual with strong problem-solving skills.
* Ability to work effectively in a remote environment while building strong professional relationships.
* Previous experience within a private club, luxury property management, or marina environment is highly desirable.

Benefits

* A competitive hourly wage of $22 - $25 USD per hour.
* The flexibility and convenience of a fully remote working arrangement.
* Opportunities for professional growth and development.
* A supportive and collaborative team culture dedicated to excellence.