Chat Support Representative
PorterMatt Electric Inc.
New York, New York, United States
Employment Type: Full-time
Salary: $20 - $28 USD per hour


Job Overview

PorterMatt Electric Inc. is seeking a dedicated and articulate Chat Support Representative to join our customer-focused team. Since 1998, we have been a leader in the commercial electrical industry, delivering quality and safe services built on a foundation of honesty, dependability, and integrity. As a company that has prioritised a friendly and supportive work environment, we are looking for a professional who shares our commitment to excellence. In this role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring a positive experience that reflects our company's high standards.


Responsibilities

* Respond to customer enquiries in a professional and timely manner via our live chat platform.
* Provide clear and accurate information regarding our commercial electrical services, scheduling, and account details.
* Troubleshoot and resolve customer issues effectively, demonstrating empathy and a commitment to finding a solution.
* Escalate complex technical or commercial queries to the relevant department for resolution.
* Maintain detailed and accurate records of all customer interactions and communications.
* Contribute to team success by meeting and exceeding customer satisfaction targets.
* Embody the PorterMatt Electric Inc. values of honesty, dependability, and integrity in all professional duties.


Qualifications

* Proven experience in a customer service role, with a strong preference for candidates with chat support experience.
* Exceptional written communication and interpersonal skills, with meticulous attention to detail and grammar.
* Strong problem-solving abilities and the capacity to think critically under pressure.
* The ability to manage multiple conversations simultaneously while maintaining a high standard of service.
* Proficiency with computers, including CRM software and standard office applications.
* A positive attitude and a genuine desire to help customers.
* (Desirable) Experience or familiarity with the electrical services or a related trade industry.


What We Offer

* A competitive salary of $20 - $28 USD per hour.
* A comprehensive benefits package.
* Opportunities for ongoing professional development and training.
* A friendly, supportive, and collaborative team environment where your contributions are valued.
* The chance to be part of a reputable company committed to excellence and integrity since 1998.