ERP EXPERIENCE REQUIRED

We are looking for an experienced Software Support & Tester to join our ERP software team. The candidate will be responsible for supporting customers, understanding software-related issues, testing ERP applications, and reporting bugs clearly to the development team.

Key Responsibilities

• Provide software support to customers using our ERP application.
• Understand customer issues and provide suitable solutions or guidance.
• Test new features, software updates, and bug fixes before deployment.
• Identify, reproduce, document, and report software bugs.
• Prepare test cases, test scenarios, and testing documentation.
• Perform manual testing of ERP modules and business workflows.
• Create, update, and follow up on tasks and issues using project management and issue-tracking tools.
• Coordinate with programmers, implementation teams, and customers to resolve software issues.
• Verify completed bug fixes and ensure that existing features continue to work correctly.
• Maintain proper records of customer issues, testing results, and resolutions.

Requirements

• Previous experience in ERP software support, software testing, or business applications.
• Good understanding of ERP modules such as:
  • Sales
  • Purchase
  • Inventory
  • Accounts
  • Warehouse
• Ability to understand business workflows and customer requirements.
• Experience in manual software testing.
• Ability to identify, reproduce, document, and report software issues clearly.
• Experience using project management and issue-tracking tools such as YouTrack, Jira, Trello, or similar platforms.
• Ability to create tasks, report bugs, update issue statuses, add comments, and follow up with the development team.
• Good communication, analytical, and problem-solving skills.
• Ability to communicate effectively with customers and technical teams.
• Basic knowledge of SQL is preferred.
• Knowledge of automation testing will be an added advantage.

Preferred Candidate

• Experience working with ERP, accounting, inventory, trading, distribution, or warehouse software.
• Familiarity with customer support and software implementation processes.
• Customer-focused attitude with good analytical skills.
• Ability to work independently and as part of a software development team.
• Willingness to learn new ERP modules, business processes, and testing tools.