Job Overview

Airport Express Shuttle, Inc. is seeking a diligent and professional Virtual Assistant to join our team on a full-time, remote basis. At Airport Express Shuttle, Inc., we provide friendly, affordable, and convenient shared-ride airport shuttle services, making travel easier for our customers. The successful candidate will play a crucial role in supporting our daily operations by providing outstanding administrative and customer service support from a remote location. This role is ideal for a self-motivated individual with excellent organisational skills and a commitment to customer satisfaction. Please note that while this is a remote position, the role requires working hours aligned with our core operations in the Pacific Time Zone (San Francisco).

Responsibilities

* Provide first-class customer support by responding to enquiries via email, phone, and online chat in a timely and professional manner.
* Manage all aspects of the booking process, including new reservations, modifications, and cancellations.
* Coordinate with our team of drivers to ensure schedules are accurate and that pickups and drop-offs are seamless.
* Maintain and update customer information accurately within our company database.
* Perform general administrative duties, such as data entry, report generation, and supporting the management team as required.
* Handle customer feedback and resolve any issues or complaints with empathy and efficiency to ensure a positive outcome.
* Assist with the processing of payments and the management of invoices.

Qualifications

* Proven experience as a Virtual Assistant, Customer Service Representative, or in a similar administrative role.
* Exceptional written and verbal communication skills.
* Strong organisational, multitasking, and time-management abilities.
* Proficiency in using Microsoft Office Suite and other common remote working tools.
* The ability to work independently and take initiative in a remote environment.
* A customer-focused attitude with a high degree of professionalism and reliability.
* Access to a quiet, dedicated workspace and a stable, high-speed internet connection.
* Previous experience in the transport or travel industry is advantageous but not essential.