Job Overview

Pacific Working Capital is seeking a dedicated and empathetic Customer Service Specialist (Remote) to join our team on a full-time basis. We are looking for a professional who is passionate about supporting the backbone of local economies: small businesses.

At Pacific Working Capital, we believe small businesses deserve a simple, inspiring, and transparent lending experience. Our products and services are designed to help owners move at the speed of business. As a Customer Service Specialist, you will be a key part of our US-based team, providing the crucial human connection that sets us apart. In this role, you will be the first point of contact for entrepreneurs, embodying our commitment to exceptional service and support.

Responsibilities

• Serve as the primary point of contact for new and existing small business clients, handling enquiries via phone, email, and other communication channels.
• Provide clear and accurate information about our loan products, services, and terms, ensuring complete transparency.
• Guide business owners through the lending application process with patience and expertise.
• Resolve customer issues and complaints in a professional and timely manner, ensuring a positive experience.
• Maintain detailed and accurate records of all customer interactions in our systems.
• Collaborate with internal lending specialists to ensure a seamless and efficient customer journey.
• Uphold the company's values and champion our customer-centric culture.

Qualifications

• Proven experience in a customer service or client-facing role.
• Exceptional verbal and written communication skills, with a professional and friendly telephone manner.
• Strong problem-solving abilities and the ability to think on your feet.
• A genuine sense of empathy and a passion for helping customers succeed.
• The ability to work independently and manage your time effectively in a remote environment.
• Proficiency in standard office software and a high level of digital literacy.
• Previous experience in the financial services or lending industry is highly desirable.
• Familiarity with CRM software would be an advantage.

Benefits

• Competitive hourly wage: $20 - $30 USD per hour, dependent on experience.
• The opportunity to work fully remotely from a location in the United States.
• A collaborative and supportive team environment.
• A meaningful role where you can make a real impact on the success of small businesses.