Front Office Manager
Location: Pittsburgh, Pennsylvania, United States
Employment Type: Full-time
Salary: $95,000 - $175,000 USD per annum

Job Overview

Rescom Financial Services is a leading mortgage professional services firm, built on years of experience, a strong reputation, and a relentless focus on client success. We pride ourselves on our professionalism, upbeat attitude, and our commitment to going the extra mile for every client. We are currently seeking a highly professional and experienced Front Office Manager to lead our front-of-house operations. The ideal candidate will be the cornerstone of our client experience, ensuring that every interaction reflects the high standards and people-centric values of our business. As the first point of contact, you will play a pivotal role in upholding our reputation and ensuring seamless day-to-day operations.

Responsibilities

* Lead, manage, and mentor the front office team, fostering a positive and professional work environment.
* Oversee all front desk operations, including client reception, correspondence, and scheduling, ensuring exceptional service delivery.
* Act as the first point of contact for clients, handling enquiries with professionalism and efficiency both in person and over the phone.
* Maintain the presentation of the reception area and office, ensuring it is always welcoming and professional.
* Develop, implement, and refine front office policies and procedures to improve efficiency and the client experience.
* Coordinate with mortgage professionals and other departments to ensure smooth communication and operational flow.
* Manage office supplies, inventory, and administrative budgets for the front office.
* Address and resolve any client issues or complaints promptly and effectively, ensuring a positive outcome.

Qualifications

* Proven experience in a Front Office Manager, Office Manager, or senior administrative role, preferably within the financial services or a similar professional services industry.
* Exceptional leadership and team management skills, with the ability to motivate and develop staff.
* Outstanding interpersonal and communication abilities, with a polished and professional demeanour.
* Excellent organisational, multitasking, and problem-solving skills.
* A strong, client-focused mindset with a dedication to delivering a paramount client experience.
* Proficiency in Microsoft Office Suite and other standard office management software.
* A proactive and relentless attitude in the pursuit of excellence and achieving goals.

What We Offer

* A competitive annual salary ranging from $95,000 to $175,000 USD.
* The opportunity to work in a dynamic and supportive team environment.
* Significant opportunities for professional development and career progression within a reputable company.
* A key role in a company that values its people and their contribution to its success.