Job Overview


Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team. This is a Full-Time, remote position for candidates based in the United States.


As the first point of contact for our clients, you will play a crucial role in upholding our reputation for excellence. The ideal candidate will be a clear communicator, an adept problem-solver, and passionate about delivering an outstanding customer experience. The salary for this position is $25 - $36 per hour, commensurate with experience.


Responsibilities


* Serve as the primary point of contact for customer enquiries via phone, email, and online platforms.

* Provide accurate and helpful information regarding our services, pricing, and scheduling.

* Efficiently manage and resolve customer issues and complaints with professionalism and empathy.

* Schedule service appointments and coordinate with our technical teams to ensure timely service delivery.

* Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system.

* Process service requests, forms, and applications in a timely manner.

* Follow up with customers to ensure their issues are resolved and they are satisfied with our service.

* Collaborate with internal departments to streamline processes and improve the overall customer experience.

* Consistently represent the company’s values of honesty, dependability, and integrity in all communications.


Qualifications


* Proven experience in a customer service, client support, or a similar role.

* Exceptional verbal and written communication skills with a professional telephone manner.

* Strong problem-solving skills and the ability to think on your feet.

* Proficiency in using CRM software and other standard office applications.

* Excellent organisational and time-management skills, with the ability to multitask effectively.

* A high degree of empathy, patience, and a customer-centric attitude.

* The ability to work independently and effectively in a remote setting.

* A dedicated, quiet home office space with a reliable, high-speed internet connection is required.

* Experience in the electrical or a related trade industry is advantageous but not essential.