Job Overview


Job Title: Remote Customer Service Representative

Company: Evernorth (a division of The Cigna Group)

Location: Remote (United States)

Employment Type: Full-time

Salary: $25 - $35 USD per hour


Evernorth Health Services is a dynamic and forward-thinking health services organisation, dedicated to making healthcare more affordable and accessible. As a division of The Cigna Group, we provide innovative pharmacy benefits, specialised care coordination, and data-driven solutions to a wide range of clients. We are currently seeking a dedicated and empathetic Customer Service Representative to join our fully remote team. The ideal candidate will be a first point of contact for our valued members, providing outstanding support and ensuring a seamless customer experience. This role is crucial in helping individuals navigate their health services and manage complex medical conditions effectively.



Responsibilities


As a Customer Service Representative, you will be responsible for a variety of tasks focused on delivering exceptional support. Key responsibilities include:


• Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms.

• Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions.

• Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner.

• Maintaining detailed and precise records of all customer interactions and transactions in our company database.

• Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases.

• Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information.

• Consistently meeting or exceeding established performance metrics and quality assurance standards.



Qualifications


To be successful in this role, you will need a combination of experience, skills, and personal attributes. The essential qualifications include:


• Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous.

• Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely.

• Strong active listening and problem-solving abilities, with a genuine desire to help others.

• A high degree of professionalism, patience, and empathy when dealing with sensitive situations.

• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment.

• Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools.

• The ability to work independently and as part of a collaborative team in a remote setting.

• A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection.



What We Offer


• A competitive hourly wage of $25 - $35 USD.

• The flexibility and convenience of a fully remote, full-time position.

• The opportunity to build a rewarding career within a leading global health services organisation.

• A supportive and inclusive team culture that values collaboration and professional growth.

• Meaningful work that directly contributes to improving the health and well-being of our customers.