# Email Support Specialist (Remote)

**Company:** Burjline Builders
**Location:** New Haven

**Job Title: Email Support Specialist (Remote)**  
  
**Company: Brex**  
  
**Job Overview**  
Brex is a leading financial technology company dedicated to reimagining financial systems so every growing company can realise its full potential. We are seeking a diligent and articulate **Email Support Specialist** to join our dedicated customer support team. This is a **full-time** , remote position for a self-motivated individual who is passionate about delivering outstanding customer service. In this role, you will be a key point of contact for our clients, providing expert assistance and resolving queries exclusively through email. You will play a vital part in maintaining our reputation for excellent support and customer satisfaction.  
  
**Key Responsibilities**  
\* Professionally manage and respond to a high volume of inbound customer emails in a timely and efficient manner.  
\* Identify, troubleshoot, and resolve customer issues with accuracy and attention to detail.  
\* Communicate complex technical and financial information clearly and concisely.  
\* Escalate complex issues to the appropriate internal teams while maintaining ownership of the customer query until resolution.  
\* Collaborate with team members to improve support processes and contribute to our internal knowledge base.  
\* Meticulously document all customer interactions and resolutions within our CRM system.  
\* Proactively recognise patterns in customer queries to help the wider organisation improve its products and services.  
  
**Qualifications and Skills**  
\* Proven professional experience in a customer support role, with a strong emphasis on email-based communication.  
\* Exceptional written English skills, including impeccable grammar, spelling, and punctuation.  
\* Strong analytical and problem-solving abilities with a talent for troubleshooting.  
\* The discipline and focus to work effectively in a fully remote environment.  
\* A high level of empathy and a genuine desire to help customers succeed.  
\* Proficiency in using helpdesk software (e.g., Zendesk, Salesforce) and other CRM tools.  
\* Experience within the financial services, FinTech, or SaaS industry is highly desirable.  
  
**What We Offer**  
\* A competitive hourly wage of **$24 - $30 USD per hour**.  
\* A permanent, **full-time** contract.  
\* The opportunity to join an innovative and forward-thinking company that is shaping the future of business finance.

_This position is no longer accepting applications._