# Customer Care Representative II

**Company:** Burjline Builders
**Location:** Indianapolis

**Job Overview**  
  
Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated **Customer Care Representative II** to join our team. This **full-time** role, based in our office in **Indianapolis, Indiana, United States** , is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members.  
  
**Responsibilities**  
 

- Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.
- Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.
- Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.
- Maintain precise and detailed records of all customer interactions and transactions in our CRM system.
- Escalate complex or unresolved cases to senior team members or other departments as appropriate.
- Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.
- Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.
- Proactively identify opportunities to improve processes and enhance the customer experience.

 

**Qualifications**  
 

- Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.
- Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.
- Strong problem-solving abilities and a talent for de-escalating challenging situations.
- Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.
- Proficiency in using Microsoft Office Suite and experience with CRM software.
- A resilient and positive attitude, with a genuine commitment to helping others.
- Ability to work effectively both independently and as part of a collaborative team.

**Benefits**  
 

- A competitive hourly wage of **$25.00 - $40.00 USD per hour**.
- Comprehensive health and wellness benefits.
- Opportunities for continuous professional development and career progression.
- A supportive, inclusive, and dynamic work environment.
- Generous paid time off and holiday allowance.

 

_This position is no longer accepting applications._