# Online Chat Representative (Remote)

**Company:** Burjline Builders
**Location:** New York

**Job Overview**  
  
Notchwood Landscape, a leading provider of specialised landscape design, installation, and maintenance services, is seeking a dedicated and professional **Online Chat Representative** to join our team. This is a **full-time** , fully **remote** position. The successful candidate will be the first point of contact for our residential and commercial clients, embodying our commitment to quality and exceptional customer satisfaction. This role offers a competitive hourly rate of **$22 - $26 USD**.  
  
**Responsibilities**  
  
\* Engage with prospective and existing clients via online chat to answer inquiries promptly and professionally.  
\* Provide detailed information regarding our full range of landscaping services, including design, installation, and maintenance programmes.  
\* Assist clients with scheduling consultations, service appointments, and follow-ups.  
\* Identify and assess customer needs to achieve satisfaction and generate potential sales leads.  
\* Resolve client issues and complaints with empathy and efficiency, escalating complex cases to the relevant department when necessary.  
\* Accurately record and maintain client interaction details in our company database.  
\* Develop and maintain a comprehensive knowledge of the company’s services and processes.  
  
**Qualifications**  
  
\* Demonstrable experience in a customer service, online support, or similar client-facing role.  
\* Exceptional written communication and interpersonal skills, with impeccable grammar and attention to detail.  
\* Strong typing proficiency and the ability to manage multiple chat conversations simultaneously.  
\* A high degree of professionalism and a patient, customer-oriented approach.  
\* The ability to work independently and effectively in a remote environment.  
\* Excellent problem-solving abilities and a proactive mindset.  
\* An interest in or prior experience within the landscaping or horticulture industry would be advantageous.  
  
**Benefits**  
  
\* Work from the comfort of your own home with a fully remote position.  
\* Receive a competitive hourly wage.  
\* Opportunity to be part of a reputable company dedicated to creating beautiful outdoor spaces.

_This position is no longer accepting applications._