# Customer Service Representative

**Company:** Burjline Builders
**Location:** Phoenix

**Job Overview**  
  
  
Remote Control Solutions (RCS), a leading specialist in innovative access control products, is seeking a dedicated and professional **Customer Service Representative** to join our team. With over 20 years of experience, RCS provides reliable, state-of-the-art solutions to suppliers and installers worldwide. The ideal candidate will be the first point of contact for our valued clients, delivering exceptional support and ensuring a seamless customer experience. This is a **Full-Time** position based in **Phoenix, Arizona, USA** , offering a competitive salary of **$34 - $37 per hour**.  
  
  
**Responsibilities**  
  
  
\* Manage a high volume of incoming customer enquiries via phone, email, and online platforms in a timely and professional manner.  
  
\* Provide accurate information regarding our extensive range of products, including transmitters, receivers, and accessories.  
  
\* Assist clients with order processing, product selection, and troubleshooting of technical issues.  
  
\* Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and expediting correction or adjustment.  
  
\* Maintain and update customer records accurately within our CRM system.  
  
\* Collaborate with internal teams, including sales and technical support, to ensure customer needs are met effectively.  
  
\* Stay current with product knowledge and industry developments to provide the best possible support.  
  
\* Gather customer feedback and contribute to the continuous improvement of our services and processes.  
  
  
**Qualifications**  
  
  
\* Proven experience in a customer service, client support, or a similar role.  
  
\* Exceptional verbal and written communication skills with a professional and courteous telephone manner.  
  
\* Strong problem-solving skills and the ability to think critically under pressure.  
  
\* Excellent organisational skills and a high level of attention to detail.  
  
\* Proficiency in using CRM systems and the Microsoft Office Suite.  
  
\* A technical aptitude or previous experience in the electronics or access control industry is highly desirable.  
  
\* Ability to work effectively both independently and as part of a collaborative team.  
  
  
**Benefits**  
  
  
\* A competitive hourly wage.  
  
\* Comprehensive health and wellness benefits.  
  
\* Generous paid time off and holiday entitlement.  
  
\* Opportunities for ongoing training and professional development.  
  
\* A positive and supportive team environment within a well-established, innovative company.  
  
 

_This position is no longer accepting applications._