# Customer Service Representative

**Company:** Burjline Builders
**Location:** San Antonio

**Customer Service Representative**  
**Stratus Hydration, Inc.**  
Location: **San Antonio, Texas, United States**  
Employment Type: **Full-time**  
Salary: **$30 - $35 per hour**  
  
**Job Overview**  
  
Stratus Hydration, Inc. is a leading provider of innovative hydration solutions for health-conscious consumers. Our mission is to promote overall wellness and support active lifestyles through high-quality, sustainable products. We are currently seeking a dedicated and enthusiastic **Customer Service Representative** to join our team. As the first point of contact for our customers, you will play a crucial role in representing our brand, ensuring an exceptional customer experience, and embodying our commitment to quality and wellness. This is a **full-time** position based in our **San Antonio, Texas** office.  
  
**Responsibilities**  
  
\* Manage a high volume of customer enquiries via telephone, email, and live chat in a professional and timely manner.  
\* Provide detailed information about our products, services, and company policies.  
\* Process customer orders, returns, and exchanges accurately and efficiently.  
\* Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution.  
\* Maintain and update customer records in our company database with precision.  
\* Liaise with internal departments, such as logistics and marketing, to ensure a seamless customer journey.  
\* Gather and document customer feedback to help identify areas for improvement in our products and services.  
  
**Qualifications**  
  
\* Proven experience in a customer-facing role, such as customer service, client support, or a similar position.  
\* Exceptional verbal and written communication skills with a clear, professional, and friendly telephone manner.  
\* Strong problem-solving skills and the ability to remain calm and composed under pressure.  
\* A patient and empathetic attitude towards customer needs.  
\* Proficiency in using CRM systems and the Microsoft Office Suite.  
\* Excellent organisational and multitasking abilities.  
\* A genuine interest in the health and wellness industry is highly desirable.

_This position is no longer accepting applications._