# Customer service representatives

**Company:** Burjline Builders
**Location:** New York

**Job Overview**  
  
Silearth is a unique organisation dedicated to capturing and sharing the stunning beauty of natural landscapes, with a special focus on iconic locations like Joshua Tree, California. We are seeking a dedicated and enthusiastic **Customer Service Representative** to join our team in **New York, NY, United States**. This is a **Full-time** position and a fantastic opportunity for an individual who is passionate about providing exceptional customer support. As the first point of contact for our customers, you will play a crucial role in representing our brand, answering enquiries, and ensuring a positive customer experience from start to finish. The successful candidate will be a clear communicator, a natural problem-solver, and an integral part of our growing team.  
  
Salary: **$18.52 - $45.00 per hour**  
  
**Responsibilities**  
  
\* Professionally handle all inbound customer enquiries via email, phone, and social media channels in a timely and efficient manner.  
\* Provide accurate and detailed information regarding our products, such as photographic prints, and services.  
\* Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution.  
\* Process customer orders, returns, and exchanges accurately.  
\* Maintain and update customer records in our internal database, ensuring a high level of data integrity.  
\* Gather and document customer feedback to help our team improve our products and services.  
\* Collaborate with other team members to ensure a seamless and consistently excellent customer journey.  
  
**Qualifications**  
  
\* Proven experience in a customer service, customer support, or a similar client-facing role.  
\* Exceptional written and verbal communication skills with a professional and friendly telephone manner.  
\* Strong interpersonal skills and a genuine passion for helping others.  
\* Excellent problem-solving abilities and the capacity to remain calm under pressure.  
\* Proficiency in using common customer service software and CRM systems.  
\* Strong organisational and time-management skills with the ability to prioritise tasks effectively.  
\* A high level of attention to detail and accuracy in all work.  
\* A personal interest in photography, travel, or nature is highly desirable.  
  
**Benefits**  
  
\* A competitive hourly wage and benefits package.  
\* Opportunities for professional development and career growth.  
\* A supportive, creative, and friendly team environment.  
\* Generous paid time off and holiday entitlement.  
\* Employee discounts on Silearth products.

_This position is no longer accepting applications._