# Call Center -Appointment Scheduler Specialist ( Day or Night )

**Company:** Burjline Builders
**Location:** Indianapolis

**Remote Call Centre Appointment Scheduler**  
  
**Company: Heartland Dental**  
  
**Location: Remote (United States Based)**  
  
**Employment Type: Full-Time**  
  
**Salary: $28 - $42 USD per hour**  
  
  
**About Heartland Dental**  
  
Heartland Dental is a leading Dental Support Organisation (DSO) dedicated to providing world-class, non-clinical administrative support to dentists, hygienists, and their teams. What started with a single dental practice has grown into a network supporting over 2,800 doctors in more than 1,700 locations across the United States. Our unique, doctor-led culture and business model empower dental professionals to focus on delivering the highest quality patient care while we manage the day-to-day administrative workflow. Our mission is to support dental teams as they serve their communities, enabling them to build exceptional careers and deliver outstanding value.  
  
  
**Job Overview**  
  
We are seeking a motivated and detail-oriented **Remote Call Centre Appointment Scheduler** to join our dedicated team. In this vital role, you will be a crucial first point of contact for patients, responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced, remote environment. This position offers flexibility with both **day and night shifts** available.  
  
  
**Key Responsibilities**  
  
• Professionally handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments.  
  
• Accurately manage and coordinate appointment diaries for multiple dental practices, ensuring optimal scheduling and efficiency.  
  
• Provide patients with essential information regarding dental services, practice locations, and appointment preparation.  
  
• Meticulously update and maintain patient records within our database with a high degree of accuracy.  
  
• Deliver an outstanding level of customer service, resolving patient enquiries with empathy and professionalism.  
  
• Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience.  
  
• Consistently meet and exceed individual and team performance targets.  
  
  
**Qualifications and Skills**  
  
• Proven experience in a customer service, call centre, or appointment scheduling role is essential.  
  
• Exceptional verbal and written communication skills with a professional and courteous telephone manner.  
  
• Strong organisational and multitasking abilities, with a keen eye for detail.  
  
• Proficiency in using computers and familiarity with CRM systems or scheduling software.  
  
• A self-motivated individual with the discipline to work effectively in a remote setting.  
  
• The flexibility to work various shift patterns to meet business needs, including days and/or nights.  
  
• Previous experience in the dental or healthcare industry is highly desirable but not required.

 

**BENEFITS**

- 401(k)
- 401(k) Matching
- AD&D Insurance
- Health Insurance
- Health Savings Account
- Dental Insurance
- Disability Insurance
- Vision Benefits & Discounted Services
- Employee Assistance Program
- Employee Discount
- Life Insurance
- Opportunities for Advancement
- Paid Time Off
- Paid Training
- Professional Development Assistance
- Referral Program

_This position is no longer accepting applications._