# Remote Customer Support Specialist- Part Time & Full Time

**Company:** Burjline Builders
**Location:** Tampa

**Job Overview**  
  
  
Arctoris is a leading-edge biotechnology company at the intersection of data science, automation, and drug discovery. Headquartered in Oxfordshire, UK, we are dedicated to revolutionising early-stage research by partnering with biotechnology and pharmaceutical organisations to improve the speed, quality, and reproducibility of their work. We are currently seeking a diligent and empathetic **Remote Customer Support Specialist** to join our dynamic global team. This role is crucial in ensuring our partners receive outstanding service and technical assistance.  
  
  
We have both **full-time and part-time** positions available for candidates based in the United States. This is a fully remote role, offering the flexibility to work from home while contributing to groundbreaking advancements in science.  
  
  
**Job Title:**  **Remote Customer Support Specialist**  
  
**Location:** **Remote (United States)**  
  
**Employment Type:**  **Full-time and Part-time available**  
  
**Compensation:**  **$25.00 - $30.00 USD per hour**  
  
  
  
**Responsibilities**  
  
  
As a Customer Support Specialist, you will be the first point of contact for our valued partners, providing timely and effective support. Your primary duties will include:  
  
  
 

- Serving as the primary contact for client enquiries, responding promptly and professionally via email, chat, and phone.
- Providing technical assistance and troubleshooting for clients using our proprietary research platform.
- Guiding new clients through the onboarding process to ensure a seamless and positive experience.
- Escalating complex technical issues to the appropriate internal teams, such as data science or laboratory operations, and managing the issue through to resolution.
- Maintaining detailed and accurate records of all client interactions and support tickets in our CRM system.
- Developing and maintaining our knowledge base, including FAQs and support documentation.
- Proactively gathering client feedback to identify trends and contribute to the continuous improvement of our services and platform.
- Building and nurturing strong, long-lasting relationships with our partners.

**Qualifications**  
  
  
We are looking for a candidate who is passionate about providing exceptional customer service and is interested in the biotechnology sector. The ideal candidate will possess the following:  
  
  
 

- Proven experience in a customer support, technical support, or client-facing role, preferably within a technology or SaaS environment.
- Exceptional written and verbal communication skills with a talent for explaining complex concepts clearly and concisely.
- Strong analytical and problem-solving abilities with a meticulous attention to detail.
- The ability to work independently and manage time effectively in a remote setting.
- Proficiency with helpdesk software (e.g., Zendesk, Intercom) and CRM platforms.
- A customer-centric mindset with a high degree of empathy and professionalism.
- A background or academic qualification in biotechnology, life sciences, or a related scientific field is highly desirable but not essential.
- Previous experience supporting clients in the pharmaceutical or research industry would be a significant advantage.

**What We Offer**  
  
  
 

- A competitive hourly wage of **$25.00 - $30.00 USD**.
- The flexibility of a fully **remote working** arrangement.
- Options for both **full-time and part-time** employment to suit your lifestyle.
- An opportunity to be part of a pioneering company that is accelerating drug discovery through robotics and AI.
- A collaborative and forward-thinking work culture that values innovation and teamwork.
- Opportunities for professional growth and development within a rapidly expanding organisation.

 

 

_This position is no longer accepting applications._