# Call service representative

**Company:** Burjline Builders
**Location:** New York

## **Job Responsibilities**

 

**Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:**

- **Take customer calls and provide accurate, satisfactory answers to their queries and concerns**
- **De-escalate situations involving dissatisfied customers, offering patient assistance and support**
- **Call clients and customers to inform them about the company’s new products, services and policies**
- **Guide callers through troubleshooting, navigating the company site or using the products or services**
- **Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items**
- **Collaborate with other call center professionals to improve customer service**
- **Help to train new employees and inform them about the company’s customer management policies**

 

 

## **Skills**

**Exceptional customer service skills with a strong focus on customer satisfaction.**

**Ability to multi-task and handle high-pressure situations.**

**Attention to detail and accuracy.**

**Empathy, patience, and a positive attitude.**

**Excellent communication and interpersonal abilities.**

**Strong problem-solving skills and the ability to resolve customer issues.**

**Proficiency in using relevant computer systems and software.**

 

 

 

## **Job Qualifications**

**A high school diploma or equivalent, a Bachelor's degree is a plus.**

**Proven customer service experience, preferably in a call center or retail environment.**

**Strong communication skills, both verbal and written.**

**Excellent problem-solving and conflict-resolution abilities.**

**Proficient computer skills and experience with CRM software.**

**Problem-solving abilities with a keen attention to detail.**

**Team player with the ability to collaborate effectively with colleagues.**

**Strong product knowledge.**

_This position is no longer accepting applications._