# Help Desk Support Representative (Work From Home)

**Company:** Burjline Builders
**Location:** Kansas City

**Job Overview**  
  
Horizon NJ Health is seeking a motivated and customer-focused **Help Desk Support Representative** to join our team. This is a **full-time** , **work-from-home** position for candidates based in **United States**. As a key member of our IT support team, you will be the first point of contact for technical assistance, ensuring our staff can effectively serve our communities.   
  
Horizon NJ Health is a healthcare organisation dedicated to improving access to quality health care for low-income individuals and families. We are committed to enhancing the overall health and well-being of the communities we serve, and we are looking for a professional who shares our passion for making a difference. This role is critical in maintaining the operational efficiency that allows us to deliver vital services, including preventive care, wellness programmes, and mental health support.  
  
\* **Job Title:** Help Desk Support Representative (Work From Home)  
\* **Employment Type:** Full-time  
\* **Location:** Remote (based in United States)  
\* **Salary:**  **$35 - $45 USD per hour**  
  
**Responsibilities**  
  
\* Serve as the primary point of contact for colleagues seeking technical assistance via phone, email, or our internal ticketing system.  
\* Perform remote troubleshooting by using diagnostic techniques and asking pertinent questions to determine the nature of the problem.  
\* Walk users through the problem-solving process with clarity and patience.  
\* Escalate unresolved issues to the next level of support personnel in a timely manner.  
\* Accurately record all issues, troubleshooting steps, and resolutions in our help desk logs.  
\* Provide prompt and accurate feedback to users, keeping them informed of their request status.  
\* Identify and suggest potential improvements to our systems and support procedures.  
\* Maintain a high degree of professionalism and customer service in all interactions.  
\* Assist in creating and maintaining technical documentation and user guides.  
  
**Qualifications**  
  
\* Proven experience in a help desk, technical support, or customer service role.  
\* A strong understanding of computer systems, mobile devices, and other technology products.  
\* Familiarity with help desk software, remote support tools, and ticketing systems.  
\* Excellent problem-solving and communication skills.  
\* The ability to diagnose and resolve basic technical issues effectively.  
\* A patient and customer-oriented approach.  
\* The discipline and self-motivation to work independently in a remote environment.  
\* Proficiency in English, with strong written and verbal communication abilities.  
\* Experience working within a healthcare or other regulated environment is desirable but not essential.  
 

_This position is no longer accepting applications._