# Help Desk & CAFM Officer

**Company:** Burjline Builders
**Location:** Doha

## Job Summary

The Help Desk & CAFM System Officer will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels.

## Key Responsibilities

- Manage daily FM Help Desk and CAFM activities.

- Receive, record, categorize, and assign service requests and work orders.

- Monitor work orders against agreed SLAs and escalate overdue activities.

- Coordinate with technicians, engineers, supervisors, customers, and service providers.

- Maintain accurate CAFM records, reports, and performance information.

- Support and train users on CAFM processes and system functionality.

- Monitor compliance with established help desk procedures.

- Prepare reports on work orders, response times, completion rates, and service performance.

## Requirements

- Higher education degree.

- Minimum **2 years' experience in FM Help Desk, Customer Service, CAFM, or a related environment**.

- Previous experience operating electronic work management systems.

- Practical experience using a **CAFM system is strongly preferred**.

- Good understanding of hard and soft FM services.

- **Fluent in Arabic and English – mandatory.**

- Strong Microsoft Office skills.

- Excellent communication, coordination, organization, and problem-solving capabilities.

- Previous GCC/FM experience is preferred.

_This position is no longer accepting applications._