# Live Chat Support

**Company:** Burjline Builders
**Location:** Atlanta

**Job Overview**  
  
CARING, Inc. is a leading non-profit organisation dedicated to enhancing the health, dignity, and well-being of senior residents and adults with disabilities. Our mission is to prevent premature institutionalisation by providing a range of vital services, including memory resources, transitional adult programmes, and affordable assisted living. We are currently seeking a compassionate and dedicated **Live Chat Support** professional to join our team. This is a **full-time** position based in **Atlanta, Georgia, United States**.  
  
The successful candidate will be the first point of contact for many of our clients and their families, providing essential information and support through our digital channels. You will play a crucial role in upholding our organisation's values by delivering an empathetic, professional, and highly responsive service to those in need.  
  
**Responsibilities**  
  
• Respond promptly and professionally to enquiries received via live chat, providing accurate information about our programmes and services.  
• Offer compassionate and empathetic support to clients, their families, and the general public, understanding their unique needs and situations.  
• Guide individuals to the appropriate resources and departments within CARING, Inc. to ensure they receive the correct assistance.  
• Maintain meticulous and confidential records of all client interactions within our internal systems.  
• Handle sensitive information with the utmost discretion, adhering to data protection and privacy policies.  
• Collaborate effectively with colleagues across different departments to ensure a seamless and supportive client journey.  
• Stay fully informed about all of our services to provide the most current and relevant information to enquirers.  
  
**Qualifications**  
  
• Proven experience in a customer service or client support role, preferably using live chat or other digital communication platforms.  
• Exceptional written communication skills in English, with excellent grammar, spelling, and a professional, friendly tone.  
• A genuine sense of empathy, patience, and a strong desire to help vulnerable individuals.  
• The ability to manage multiple conversations at once while maintaining high standards of quality and care.  
• Strong organisational skills and a keen attention to detail.  
• Proficiency in using standard office software and the ability to learn new systems quickly.  
• Previous experience working within a non-profit, healthcare, or social care setting is highly desirable but not essential.  
  
**What We Offer**  
  
• A competitive hourly wage of **$18 - $25 USD** , dependent on experience.  
• A full-time, permanent position within a stable and caring organisation.  
• The rewarding opportunity to make a tangible and positive impact on the lives of others every day.  
• A supportive, collaborative, and mission-driven work environment.

_This position is no longer accepting applications._