# Customer Service Representative

**Company:** Burjline Builders
**Location:** United

**About Us**

At USA (Couple), we believe that face-to-face dates lead to more heart-to-hearts. We also believe that dating should be an event. Combine those convictions with the power of AI matching and what do you get? Fun online speed-dating parties that pair you perfectly with meaningful matches.

 

**Position Overview:**

To excel in this role, we are looking for a customer service representative with a proven track record. Your knowledge and proficiency in word processing, spreadsheets, and accurate data entry will enable you to effectively handle customer inquiries and process orders with precision.

 

**Responsibilities:**

 

- Respond to customer inquiries via telephone or email and provide prompt problem resolution in accordance with our service standards.
- Provide customers and end users with product and technical support.
- Maintain detailed and current knowledge of our services.
- Analyse customer needs and communicate them internally when required.
- Keep the outside sales force informed of activity and trends in their territory.
- Qualify customers and work with multiple pricing schedules.
- Connect with customers to ensure they understand how to use our website accurately.
- Address and resolve customer inquiries and issues in a timely and efficient manner..
- Compile statistics and prepare various reports for management.
- Other duties as assigned or needed.

 

**Requirements:**

- Proven experience in a customer service role
- Above-average digital literacy, including proficiency in word processing, Excel, and accurate data entry.
- Consistent dedication and reliability.
- Self-Motivated and able to work independently in a team environment.

 

**Benefits:**

- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off

_This position is no longer accepting applications._