Job Description – Sr. Operations Manager

Company: CORE Coffee & Roastery
Department: Operations
Position: Senior Operations Manager
Location: Riyadh, Saudi Arabia

Key Responsibilities

1. Operations Management

   • Oversee daily operations across multiple CORE Coffee & Roastery locations.

   • Ensure all branches consistently follow company SOPs, operational standards, and service procedures.

   • Monitor store performance and implement corrective actions where required.

   • Conduct regular branch visits, operational audits, and performance reviews.

2. Sales & Business Performance

   • Drive sales, revenue, profitability, and overall business growth across assigned locations.

   • Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.

   • Develop and execute action plans to improve underperforming branches.

   • Support new store openings, expansions, and operational development initiatives.

3. People & Leadership

   • Lead, coach, and develop Store Managers and operational teams.

   • Ensure effective manpower planning, scheduling, productivity, and staff deployment.

   • Identify training needs and coordinate with HR/Training teams to improve employee performance.

   • Build a strong service-oriented culture and maintain high employee engagement.

4. Coffee & Product Quality

   • Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.

   • Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures.

   • Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.

5. Cost Control & Inventory

   • Monitor food, beverage, packaging, labor, and operational costs.

   • Control wastage, stock variances, inventory losses, and unnecessary operating expenses.

   • Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures.

6. Customer Experience

   • Maintain high standards of customer service and hospitality.

   • Monitor customer feedback, complaints, reviews, and service issues.

   • Develop initiatives to improve customer satisfaction, retention, and brand experience.

7. Compliance & Standards

   • Ensure compliance with food safety, hygiene, health, safety, municipality, and company requirements.

   • Conduct operational inspections and ensure corrective actions are completed within the required timelines.

   • Maintain brand presentation and ensure all outlets meet CORE Coffee & Roastery standards.

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality, F&B Management, or a related field.

• 7–10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.

• Previous experience managing multiple branches/outlets is highly preferred.

• Strong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs.

• Experience in specialty coffee or coffee-roastery operations is an advantage.

• Strong leadership, communication, problem-solving, and analytical skills.

• Proficiency in Microsoft Office and F&B POS/ERP systems.

• Fluency in English; Arabic is an advantage.

• Willingness to travel between branches as required.

Key Performance Indicators (KPIs)

• Sales & revenue growth

• Branch profitability / P&L performance

• Food & beverage cost %

• Labor cost %

• Customer satisfaction

• Store audit scores

• Employee turnover and retention

• Inventory variance and wastage

• Operational compliance

• New store opening performance

• Staff productivity and training completion