About the Role

We are looking for a Tele-Sales Agent to generate and qualify leads, promote products and services, and convert prospects into customers through telephone-based sales activities.

The role involves cold calling, lead generation, customer engagement, sales calls, and maintaining accurate customer records in the company system.

Key Responsibilities

• Contact prospective and existing customers by telephone to promote and sell products and services.

• Conduct cold calls and follow up on leads generated through various sources.

• Deliver prepared sales pitches and explain products, services, pricing, and offers to potential customers.

• Persuade potential customers to purchase products or services.

• Generate qualified leads and convert prospects through effective sales calls.

• Obtain customer referrals and potential customer contact details through legitimate lead-generation activities.

• Conduct client and market surveys and maintain detailed notes on customer interactions and services offered.

• Collect and accurately record customer information, including names, contact details, addresses, and payment methods.

• Enter and maintain customer, contact, account, and order information in the company system.

• Handle customer questions and resolve complaints by investigating issues, developing solutions, and escalating matters where required.

• Provide feedback and recommendations on products, services, policies, and competitive developments based on customer and market feedback.

• Maintain professional and technical knowledge through relevant training, workshops, publications, and industry networking.

• Support the line manager with assigned tasks and other departmental activities when required.

Qualifications & Skills

• Minimum high school certification.

• Diploma and relevant work experience are preferred.

• Strong verbal and written communication skills.

• Good sales and persuasion skills.

• Positive attitude and strong teamwork ethic.

• Good understanding of the company's products and services.

• Strong computer literacy, particularly Microsoft Office.

• Ability to persuade and influence potential customers effectively.

• Strong active listening skills and a customer-focused approach.

• Ability to communicate professionally and build rapport with customers.

• Previous telemarketing, telesales, call center, or sales experience is an advantage.

Key Performance Indicators (KPIs)

• Achieve daily and monthly sales targets set by management.

• Meet monthly targets related to sales, premium income, and commission income, as applicable.

• Performance targets are subject to management review at least annually.

Commission & Incentives

• Commission and incentive structure to be agreed upon.

• Commission is payable only when the applicable KPIs are achieved.

Working Conditions

• Working hours: 40 hours per week.

• Working schedules may include rotating shifts.

• The role may occasionally require evening and/or weekend work.